Using Performance Indicators and Benchmarks in Primary Health Care
J. Barnsley, W. Berta, J. Bloom, R. Cockerill, L. Jaakkimainen, R.W. Pong, and Y. Talbot
The main objective of this research project was to design and validate a set of performance indicators and benchmarks that can be used to assess primary care practices in different settings (e.g., those in rural areas vs. those in urban areas; those in fee-for-service reimbursement arrangements vs. those in alternative payment plans). Performance data were collected from about 50 primary care practices in Ontario by means of chart abstraction, key informant interviews, and direct observation. Data from other sources such as OHIP were used to validate the performance indicators and benchmarks.
CRaNHR was a collaborator in this project that is led by researchers at the University of Toronto. One of CRaNHR's roles was to develop primary care practice profiles from secondary data sources, against which the performance data were compared and interpreted.
(funded by the Primary Health Care Transition Fund)
(Names in bold denote CRaNHR investigators and research staff)