Development of a Generic Framework for Evaluating Teletriage
R.W. Pong, S. Caty*, B. Chan, and J.C. Hogenbirk
In Ontario, as well as in other parts of Canada, there has been a growing interest in using the telephone, enhanced by sophisticated computer software, to provide health information, advice and triage services. In Ontario, telephone triage is part of the primary care reform initiative. The potential benefits and costs in monetary and non-monetary terms are largely undefined, risks are unspecified and consequences are not well known. Yet the promise of teletriage is that of improved access to health care services and better utilization of resources. CRaNHR was commissioned to develop a generic evaluation framework that could be used to evaluate a variety of telephone triage projects.
(commissioned by the Ontario Ministry of Health and Long-Term Care)
(Names in bold denote CRaNHR investigators and research staff. Names with an * denote former CRaNHR investigators and research staff.)