Evaluation of a Teletriage Pilot Project in Northern Ontario
J.C. Hogenbirk, R.W. Pong, B.T.B. Chan, D.R. Robinson, V. McFarland* , S. Lemieux*, and L.J. Liboiron-Grenier*
One aspect of the growing interest in telehealth is the use of telephone to provide triage services. A recent initiative is the Direct Health/TÚlÚSantÚ teletriage pilot project established in 1999 in North Bay, Ontario.
The objective of the study is to evaluate Direct Health/TÚlÚSantÚ to determine if the pilot project has met its intended objectives. Evaluation results from projects in other provinces are suggestive of benefits to the health care system. These results, however, cannot be applied directly to teletriage in Ontario because of inter-provincial differences in health care systems. The Direct Health pilot project represents an unique opportunity in Ontario to evaluate an evolving teletriage project within the larger context of an integrated health care system.
(funded by the Richard Ivey Foundation)
(Names in bold denote CRaNHR investigators and research staff. Names with an * denote former CRaNHR investigators and research staff.)